Delivery and Returns
Delivery: We dispatch orders the same day or the next business day via GLS, ensuring you receive your items 1-3 days after shipping.
You can choose from the following shipping methods:
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To parcel shop/post office (free for horn products and jewelry, 45 DKK for mead)
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Direct to your door with Track and Trace (from 35 DKK)
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To your workplace (from 35 DKK)
We deliver to Denmark, most European countries, as well as the Faroe Islands and Greenland. International deliveries take 3-6 days. Orders outside the EU may be subject to customs duties and VAT.
Right of Withdrawal and Returns:
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Extended return policy in November and December: All orders can be returned until January 14th.
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Rest of the year: 30-day full return policy.
Exchanges: If you wish to exchange an item, you can:
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Return the item with a note specifying the item you would like instead.
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Return the item and place a new order for the correct item.
When returning an item, please include your order number, name, address, and a note stating whether you want a refund or an exchange.
Returns: If you wish to return an item, follow these steps:
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There is no need to contact us in advance unless it concerns a warranty claim.
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You can purchase a return label here: https://retur.pakkelabels.dk/ydale
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Send the item back within 30 days.
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Ensure the item is securely packaged to avoid damage.
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Include your order number, name, address, and details of your request (refund or exchange).
Refunds: Once your return is approved, we will refund your payment using the same method you used at purchase, within 14 days of receiving the item. Note that shipping costs are not refunded for partial returns.
Warranty Claims: If your item is defective, you can make a warranty claim within 24 months. We offer:
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Repair
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Replacement
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Refund
Contact us at info@Ydale.dk with a description and proof of purchase. Please package the item securely and include proof of shipment. If the claim is approved, we will cover reasonable shipping costs.
Send items to:
Ydale.dk
Wæbersvej 15
4000 Roskilde
We only accept packages sent directly to the address.
Thank you for your trust and happy shopping at Ydale.dk!