"What does it cost to have my goods shipped?"
We ship all our products with GLS. You can choose between 2 different shipping methods:
- To parcel box/Post Office (This is free for all our jewelry and Drinking Horns, and costs 39kr. for mead and books)
- Direct to your door with Track and Trace from 29-59 DKK, depending on weight
"I have ordered something, but I would like to change my order (a different size, color, model)"
It's not a problem if you haven't received an email that your order has been shipped. Just write to Info@ydale.dk and let us know what needs to be changed.
"I have ordered something, but I would like to add something to my order"
No problem if you haven't received an email about your order being shipped. Just place another order for what you want to be sent with it. We will adjust the shipping cost when we send your order so that you don't pay more to have your items shipped than it actually costs. REMEMBER please write to Info@ydale.dk that you have placed multiple orders, so we don't overlook it :)
"I have received an item that is incorrect compared to what I ordered"
OH NO! - We are sorry! - Unfortunately, we are only human and make mistakes! - Write to us at info@ydale.dk and we will sort it out!
"I have received a defective item!"
Oh no, how unlucky you are! - we are sorry to hear that! :(
Write to us at Info@ydale.dk and we will figure out together how to resolve it. Please feel free to take a picture of the issue! You should not return the defective item before you contact us. We would like to see what the problem is first :)
"I am ordering from a country outside the EU, do I have to pay Danish VAT?"
No, as soon as you select that your delivery address is outside the EU, our system will deduct the Danish VAT. However, you may still risk that your order will be subject to customs processing in the country we send it to. This is not money we charge, and we have no influence over this.