General Trading Terms
Payment
You can choose from 2 different forms of payment:
1. Dankort, Mastercard & Visa Electron
To avoid theft and other security risks, card payments are made through a 3rd party gateway.
This means that you can safely and easily pay by card without ever having your information in our hands.
This is the safest and easiest way to pay.
2. Mobile Pay.
Payment has never been easier (and secure) Of course, we accept Mobile Pay. This is chosen very simply after you place your order.
We ship the same day or next weekday with Post Denmark, then you have it 1-3 days after we send!
We have 14 days full return policy of course. If the jewelry is not as expected you just send it back and get the money back.
Beer, Wine and Liquor may only be sold to persons over the age of 18
Freight
We ship all our goods by Post Denmark / Post Nord. You can choose from 3 different shipping methods:
- For parcel / Post office (This is always free!)
- Direct to the door with Track and Trace (Costs SEK 35)
We ship to Denmark, as well as most countries in Europe. We also ship to the Faroe Islands and Greenland.
Orders to countries outside the EU may be subject to customs duties and VAT according to the country's rules.
Usually you have the goods within 1-3 days (abroad 3-6 days) after we have placed your order. If you are not at home, the package can subsequently be picked up at the post office.
Cancellation
As a consumer you have 14 days to cancel when you shop with us.
The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline will run from the day you receive the last item.
The deadline means that you have 14 days from receipt to let us know that you will regret your purchase. You can send an email to Info@Ydale.dk or use the standard cancellation form, which you will find at the bottom of the terms and conditions.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
Cancellation of part of the purchase
If you purchased several items from us, you have the option to return one or more items, even if they were purchased in one order.
Please note that you will not receive shipping costs if you cancel part of your purchase.
The following goods are exempt from the right of withdrawal:
Delivery of goods which are likely to deteriorate or become obsolete quickly,
Return
When you tell us that you want to cancel your purchase, you have 14 days to return the item to us.
You have to pay for the package to be returned, and you are liable if any damage occurs during transport.
Some items cannot be returned by regular mail. This applies to: (insert item types).
The cost of returning these items is expected to cost at most: (insert amount).
No right of withdrawal
These agreements cannot be undone:
Delivery of sealed goods which are not suitable for return for health protection or hygiene reasons and where the seal has been broken after delivery
The condition of the item when you return it
If the item has lost value and it is because you have used it in a way other than what was needed to determine the nature, characteristics and functioning of the item, you can only recover a portion of the purchase price. The amount you can recover depends on the trade value of the product, and in some cases it may mean that you can only recover the shipping costs. We recommend that you return the item in its original packaging. If the original packaging is missing, it may result in an impairment of the product.
Repayment of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, no additional delivery costs apply in cases where you have chosen a different form of delivery other than the cheapest form of standard delivery we offer), within 14 days of the day we are has received your message that you want to cancel the agreement.
We will refund the money with the same payment method you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we receive the item, unless you send us documentation to have it returned.
Item shipped to:
Ydale.dk
Wæbersvej 15
4000 Roskilde
We only receive packages sent directly to the address.
warranty
When you shop with us as a consumer, the rules of the Purchase Act apply to goods purchases.
This means that you have a right of complaint for 24 months.
If your complaint is justified, it means that you can either get the item repaired, exchanged, money back or a discount in price, depending on the specific situation.
You must advertise within "reasonable time" after you discover the error. If you advertise within two months after the error is detected, the complaint will always be timely.
If the complaint is justified, we will reimburse your (reasonable) shipping costs. The item must always be returned in proper packaging. Also, remember to get a receipt for shipping so that we can reimburse your shipping costs.
Item shipped to:
Ydale.dk
Wæbersvej 15
4000 Roskilde
We only receive packages sent directly to the address.
When returning the item, please include a detailed description of the problem.
Privacy Policy
We need the following information when you shop with us:
Name, address, tel. and email address.
We record and disclose the personal information needed to deliver the item to you.
What do we share with others:
Your personal data is used as follows:
- Of us, to pack your order
- By parcel labels.dk, to make parcel labels so that your order arrives
- By Epay, for securely managing your payment information
We only work with data processors in the EU or in countries that can provide your information with adequate protection.
The personal data is registered with Ydale.dk and stored for five years, after which the information is deleted.
We also cooperate with a number of other companies that store and process data. Companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with adequate protection.
The data manager at ydale.dk is Jesper S. Bendix.
You have the right to be informed what information we process about you.
If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we have an obligation to delete your personal data if you request it. It can for example. be if your data is no longer needed for the purpose for which we were going to use it. You may also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: info@ydale.dk
Appeals
If you, as a consumer, want to complain about your purchase, please contact us by email. email: info@ydale.dk If we are unable to find a solution, you can send a complaint to:
Center for Complaints
House of Names
Toldboden 2
8800 Viborg
www.forbrug.dk
If you are resident in another EU country than Denmark, you can complain to the European Commission's online complaint portal here - http://ec.europa.eu/odr
Model withdrawal form
(This form will be completed and returned only if the right of withdrawal is invoked)
To:
Ydale.dk
Wæbersvej 15
4000 Roskilde
Info @ Ydale.dk
Tel: 9390 9794
CVR: 29675120
I hereby declare that I wish to exercise the right of withdrawal in connection with my purchase agreement on the following goods / services:
__________________________________________________________________________________
Ordered on: _______________________________
Received on: _______________________________
Consumer's name: ______________________________________________________________________
Consumer Address: ___________________________________________________________________
Consumer's signature: _________________________________________ Date: _________________
(only if the content of the form is communicated on paper)
Last updated 24.05.2019